Meet the Responsible Team

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Our team makes us what we are. When you’re assigned a personal adviser, you want to know that the company that supports them has the best people behind it so that they’re free to get on with delivering what you need.

We’d love to include everyone on here but the page would go on forever. So here’s a snippet of some of the people and their role with us.

Get In Touch

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info@responsiblelife.co.uk

0808 168 1021

Monday to Thursday: 8:30am to 8:30pm
Friday: 9:30am to 6pm
Saturday: 10am to 2pm

Head Office Address:
Units 11-21, Mills Bakery
Royal William Yard
Plymouth
PL1 3GE, UK

STEVE WILKIE
Managing Director

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Founded the business alongside Paul Starkey and works to ensure that our customers are central to all that we do.

PAUL STARKEY
Chairman

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With a long history in running businesses, Paul helps to ensure we’re set up for the future needs of our customer base.

NOEL ABBOTT
Operations Director

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Noel has over 20 years experience in lifetime mortgages and remains the most passionate person about what property wealth can do for a person’s life.

JOHN WILKIE
Head of Creative & Development

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John has been with us since 2010 and works endlessly on making sure our products can be seen by our old and new customers.

SOPHIE CHISWELL
Marketing Manager

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In a rapidly changing world where more people are moving online, Sophie ensures that people are aware of our products and can interact with our educational material, of which 1000s of people do every day.

AMBER EVANS
Digital Designer

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As digital designer, Amber keeps us up to date with the latest online practices so our customers can find us, talk to us and get the information they require to make their decision.

WILL ELLIS-DUNSTAN
Graphic Designer

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Will brings our product range to life through his illustrative work. Taking a range of facts, figures and examples and creating images and graphics that really help understanding.

OLIVER NORMAN
Content Marketing Executive

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At the heart of our strategy is delivering high quality information about the financial services products that can impact our customer’s lives. Oliver (Ole) creates exceptional content that simplifies our messages and ensures our customers are knowledgeable and happy.

EMILY WOODHOUSE
Marketing & MI Analyst

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Strong data means better decision-making. Emily’s role is to work in the marketing team to develop new insight into our customers, how we find them, how they interact with us and, ultimately, how we can serve them better. As a Masters in Mathematics, Emily loves nothing more than to take numbers and bring them to life into actionable, practical ideas to implement.

JONNY STEVENS
PR

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Jonny is the link between our business and the mass media, ensuring we get our research out into the wider public and that they know what we’re doing too.

IAN CLEAVER
Projects & Growth Manager

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In an industry that is showing lightning-paced growth, as Growth Manager Ian helps us set the pace of the change through winning new contracts and then as Projects Manager, keep up operationally to ensure we remain consistent in our delivery to our customers and business partners. Ian brings a wealth of experience to the role having held a number of senior positions in the City and more recently with IT giant Xerox as General Manager.

KIEREN JOHNS
Marketing Executive

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As a leader in our product lines, we have a responsibility to disseminate high quality information to the general public and intermediary community. This is where Kieren comes in. Always researching the latest news in the property and retirement market alongside expert opinion pieces, Kieren pulls it together to provide bitesized, relevant pieces for our customers.

PAUL PURTILL
Telephone Operations Manager

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Paul manages our UK contact centre and works tirelessly to ensure that anyone can find out more about our products over the phone in a relaxed, friendly environment with no-pressure or obligation. Paul’s often one of the first people to talk to our suppliers.

MATTHEW McDERRA
Senior Head Office Coordinator

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Matthew works with the UK contact centre and also talks to our customers on a day-to-day basis, answering queries not matter what stage of enquiry our customers are at. He’s responsible for ensuring that new recruits who come in are ready to go and fit with our customer service culture.

MATTHEW PETERSON
Lead Will & LPA Writer

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As a member of the Society of Will Writers, Matthew is well placed to manage your enquiries about how best to plan your estate. Matthew was our first ever qualified, in-house estate planner and the feedback we get is excellent.

CHRIS PRIOR
Head of Partnerships & Development

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Chris develops our relationships with a range of business partners from small companies to blue-chip corporates. The one thing they have in common is they all have clients that need one of the products that we offer. We maintain professional integrity so our partners know when they offer our services to their clients, they’re in good hands.

ROB GUPPY
Talent Acquisition Manager

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Our business and customer satisfaction would be nothing without the right people. Rob ensures we maintain a wide scouting network across the financial service industry but also complements this with new entrants who have the right skill-set to join the UK’s largest industry. Responsible for the high calibre candidate that we pride in, Rob may be your first port of call if you’re looking to join the team.

TOM BRETT
Partnership Development Executive

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On a day-to-day basis, Tom makes sure that any business partner who refers a case to us gets looked after, updated with progress and that the end customer gets a positive experience that they want to share with friends.

LIAM CREAVEN
Business Process & Compliance Officer

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At the heart of our business is regulation and compliance with this. But it’s more than that, it’s about doing the right thing by our customers. Liam’s role is to make sure that what we say we’re going to do, we actually do and that customer’s get looked after.

STEVE HARRISON
Divisional Manager

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Steve manages a team of face-to-face lifetime mortgage advisers around the country, ensuring that they are fully aware of new products available, that they deliver a positive customer experience and that the advisers are giving the right advice. Steve works endlessly with Noel to ensure that our face-to-face advice team is the best in the industry.

NICK DOBBIE
Area Manager

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Nick manages a team of face-to-face lifetime mortgage advisers in Scotland and the bordering counties, ensuring that they are fully aware of new products available, that they deliver a positive customer experience and that the advisers are giving the right advice.

PAUL WOODWARD
Area Manager

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Paul manages a team of face-to-face lifetime mortgage advisers in the East of England, ensuring that they are fully aware of new products available, that they deliver a positive customer experience and that the advisers are giving the right advice.

CHRIS FISK
Area Manager

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Chris manages a team of face-to-face lifetime mortgage advisers in the South of England, ensuring that they are fully aware of new products available, that they deliver a positive customer experience and that the advisers are giving the right advice.

VICTORIA HAYWARD
Quality Assurance

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Working with Liam, Victoria reviews the advice we give to our clients against a range of quality controls. We pride ourselves on giving the right advice and this review process ensures our customers get a second opinion at no extra cost.

ANDY KILLORAN
Quality Assurance

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Working with Liam, Andy reviews the advice we give to our clients against a range of quality controls. We pride ourselves on giving the right advice and this review process ensures our customers get a second opinion at no extra cost.

LYNN MELHUISH
Quality Assurance

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Another of Liam’s quality assurance team, Lynn reviews the advice we give to our clients against a range of quality controls. We pride ourselves on giving the right advice and this review process ensures our customers get a second opinion at no extra cost.

RACHEL MORGAN
Lead Technical Administrator

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You’ve made your mind up, you’ve been given the right advice. Now, you want your plan to complete as quickly as possible without any hiccups. That’s where Rachel and her team of Technical Administrators come in. They work on your behalf chasing down lenders, solicitors and surveyors to ensure they all work together seamlessly and that the case completes on time.

CHRIS BROOKES
Financial Controller

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Chris is an accomplished financial professional having worked as Finance Director and Financial Controller at a diverse range of organisations. Chris makes sure our accounts team works tirelessly on behalf of our customers, staff and business partners.

DAN JONES
Chief Financial Officer

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We wouldn’t be much of a financial services company if we didn’t have our own finances in order. That’s where Dan comes in. As a chartered accountant who studied with Grant Thornton, Dan ensures our business is well run from a financial perspective and we make the right decisions, so that we can always be here for our customers.

JANE COOK
Head of Accounts

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With a range of suppliers, customers, business partners and staff, Jane’s role is to make sure everyone gets their money on time and that it’s correct.

VICKY PEARCE
Accountant

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Working with Dan and the board of directors, Vicky ensures that our business is financially sound and able to deliver the service to our customers that we want to do.

REBEKAH STEWART
Accounts

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We weren’t fibbing when we said Jane had a range of suppliers, customers, business partners and staff. That’s where Rebekah comes in, to help Jane navigate the accounts side of the business and makes sure everyone gets paid on time.