Performance Coach


Responsible Life, one of the UK’s leading Equity Release Mortgage Brokers are looking to recruit a Performance Coach to join their head office team based in Royal William Yard, Plymouth on a full time, permanent basis. The ideal candidate will be someone with excellent people skills, be a strong communicator and have the ability multi-task and thrive in a fast-paced environment. You will need to have experience of coaching and motivating a team within a contact centre environment ideally within financial services, ensuring the team is engaged and delivering a best in class service.


Key Responsibilities

  • Develop and support team members, ensuring they are engaged and motivated
  • Monitoring and evaluating performance against key metrics, customer outcomes and performance levels.
  • Nurture employees to achieve objectives
  • Support workforce planning, adjusting staff duties and priorities as required
  • Analyse the customer journey and implement changes for best effect.
  • Drive correct customer outcomes, monitoring and measurements
  • Deliver and evaluate KPIs and objectives through all 121s and appraisals
  • Training and developing current team members and inducting new recruits.


The role is based within our busy Information Centre,  working 40 hours a week, Monday-Friday with ocassional flexibility to work weekends as required. On offer for the successful candidate is a competitive base salary and the opportunity to work within a first class working environment. This is a really exciting time to be joining us as we continue to grow and the position represents a fantastic opportunity make a big impact in the role.

If you feel you have the skill set and experience to join our vibrant team it would be great to receive your application.

To apply please send your CV to Rob Guppy.