Learn more about Responsible Life

Meet the Responsible team!

We were founded in 2010, seeing a space in the industry for a business that truly gives homeowners the tools to make the right choice for them.

Carlton Hood

Responsible CEO

Carlton loves a role that is challenging the status quo and driving real innovation for customers. In the past he has been CEO of Confused.com, MD Financial Services at The Telegraph and Chief Customer Officer for Old Mutual plc.

Sophie Chiswell

Chief Marketing Officer

In a rapidly changing world where more people are moving online, Sophie ensures that people are aware of our products and can interact with our educational material, wherever they are. Thousands of customers do this every day.

Tim Allen

Chief Financial Officer

Tim has over 20 years of experience in leading finance, HR and other teams. He’s worked across a wide variety of industries and he’s excited to be a part of the team at Responsible, where we put the customer at the centre of what we do.

John Wilkie

Innovation Director

John has been with us since 2010 and works endlessly on making sure our products are at the highest standards of design and remain at the cutting edge of digital technology to ensure that the user experience is second to none.

Noel Abbott

Chief Customer Officer

Noel has over 20 years’ experience in Lifetime Mortgages. Noel’s passion lies in helping customer’s understand what their property wealth could do for them. He ensures every one of our equity release specialists are of the highest calibre.

Paul Purtill

Commercial Director

Through his co-ordination with our key partners, and his oversight of our contact centres, Paul ensures that all customers have the best possible experience in their journey with Responsible.

What do we do?

At Responsible Life, we help homeowners over the age of 55 to consider how unlocking their property wealth could work for them. We offer no-obligation consultations with fully qualified advisers, helping you to discover if releasing equity is the right choice for you.

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Transparency from our Information Team

Commitment from our Adviser Force

Reassurance from our File Review Team

With our customers every step of the way.

With Responsible Life, you can be secure in the knowledge that you will have expert support every step of the way. From your very first appointment, your adviser will be working to achieve the right outcome for you.

If you choose to release equity, they will help with the paperwork and dealing with the lender to ensure a smooth process. Even when the tax-free cash lands in your account, your adviser will be here for you and check in after a year to ensure your product and features are still working for you.

What to expect

ANNOUNCEMENT: Royal London confirms acquisition of Responsible Life and Responsible Lending - Find out more

Who is Responsible Life?